Refund and Return Policy

Thank you for shopping at Mary’sBooks. We offer digital products (e-books and audiobooks), and as such, our refund policy is designed to be fair and transparent.

1. Digital Products

Due to the nature of digital products (e-books and audiobooks), which can be downloaded and used immediately, we generally do not offer refunds once a purchase has been made and the product has been downloaded. We encourage you to review your selection carefully before making a purchase.

2. Exceptions

We may consider a refund in the following exceptional circumstances:

• Defective File: If the e-book or audiobook file is corrupted or defective, preventing you from accessing the content, we will provide a replacement file. If a replacement is not possible, a refund may be issued.
• Duplicate Purchase: If you accidentally purchase the same e-book or audiobook twice, please contact us, and we will refund the duplicate purchase.
• Technical Issues: If you experience technical issues that prevent you from downloading or accessing the product, and our support team is unable to resolve the issue, a refund may be considered.
3. Refund Request Process

To request a refund, please contact us at [Your Contact Email Address] within 14 days of your purchase. Include the following information in your request:

• Your order number
• The title of the e-book or audiobook
• A detailed explanation of the reason for your refund request
• Any relevant screenshots or error messages
4. Refund Approval

All refund requests are reviewed on a case-by-case basis. We reserve the right to refuse a refund if we believe the request is not justified or does not meet the criteria outlined in this policy.

5. Refund Method

If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to be processed and reflected in your account.

6. Devotionals

For devotionals, which may be offered as a subscription or one-time purchase, the same policy applies. Due to the immediate access to devotional content, refunds are generally not offered unless there are technical issues preventing access or in cases of duplicate purchases.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at [Your Contact Email Address]. We are here to assist you and ensure your satisfaction with your purchase.